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Privacy Policy

1. Introduction

SCT (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of individuals who visit our website, https://sctwater.com/, or interact with our services.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information when you visit our website, submit an enquiry, request information about our products and solutions, or communicate with us through other channels.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it before processing your personal information.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

2.1 Personal and Contact Information

When you submit an enquiry, request a quotation, download a brochure, or contact our team, we may collect information such as:

  • Full name
  • Business email address
  • Telephone number
  • Company or organisation name
  • Job title or professional designation
  • Country or region
  • Any additional information you voluntarily provide in your communication

2.2 Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device and operating system information
  • Pages visited and links accessed
  • Date, time, and duration of website visits
  • Referring website addresses and general website usage information

2.3 Information You Voluntarily Provide

We may collect additional information that you choose to provide through enquiry forms, email communications, feedback, or other interactions with SCT.

Please avoid submitting confidential business information, sensitive personal information, or proprietary technical data through general website forms unless the relevant channel is intended for that purpose.

3. How We Use Your Information

SCT may use the information collected for legitimate business purposes, including:

  • Responding to enquiries and requests for information
  • Providing details about our products, technologies, and water treatment solutions
  • Preparing quotations, proposals, and other business communications
  • Sharing requested brochures, technical documents, and relevant resources
  • Managing customer, supplier, partner, and business relationships
  • Improving website functionality, performance, security, and user experience
  • Understanding website traffic and evaluating the effectiveness of our content and marketing activities
  • Sending relevant company updates or marketing communications where permitted by applicable law
  • Complying with legal obligations and protecting our rights, property, and operations

We will process personal information only where we have an appropriate legal basis to do so, as required by applicable data protection laws.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, understand visitor behaviour, improve performance, and measure the effectiveness of digital marketing activities.

Cookies may be used to:

  • Enable essential website functionality
  • Remember user preferences
  • Analyse website traffic and usage patterns
  • Support marketing and campaign measurement, where applicable

You may be able to manage or disable cookies through your browser settings or any cookie preference tool provided on our website. Disabling certain cookies may affect website functionality.

Where required by applicable law, SCT will obtain consent before placing non-essential cookies or using similar tracking technologies.

5. Disclosure of Information to Third Parties

SCT does not sell personal information to third parties.

We may share personal information with trusted third parties where necessary for legitimate business purposes, including:

  • Website hosting and maintenance providers
  • IT, security, and technical support providers
  • Analytics and marketing service providers
  • Customer relationship management and communication platforms
  • Professional advisers, auditors, and legal representatives
  • Regulatory authorities, law enforcement agencies, or other parties where disclosure is required or permitted by law

Such third parties may process information on our behalf or for their own authorised purposes, depending on their role. Where appropriate, we take reasonable steps to ensure that service providers handle personal information securely and in accordance with applicable contractual and legal requirements.

6. International Data Transfers

SCT may operate or engage with customers, partners, and service providers in different countries. Consequently, personal information may be transferred to or processed in countries other than the country in which it was originally collected.

Where international transfers are subject to data protection requirements, SCT will take appropriate measures to ensure that such transfers comply with applicable laws and that personal information receives an appropriate level of protection.

7. Data Retention

SCT retains personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including responding to enquiries, maintaining business records, providing services, resolving disputes, and meeting applicable legal or regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it, subject to applicable legal obligations.

8. Data Security

SCT takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we work to protect the information entrusted to us, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location and the laws applicable to your personal information, you may have certain rights, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information, where legally applicable
  • Withdraw consent where processing is based on consent
  • Object to or request restrictions on certain types of processing, where applicable
  • Request a copy of your information in a portable format, where applicable
  • Lodge a complaint with the relevant data protection authority

To exercise an applicable privacy right, please contact us using the details provided in the Contact Us section. We may need to verify your identity before processing your request and may be unable to fulfil certain requests where legal exceptions apply.

10. Marketing Communications

SCT may send business updates, product information, event announcements, technical resources, or other relevant communications where permitted by applicable law.

You may opt out of marketing emails at any time by using the unsubscribe link included in the communication or by contacting us directly.

Please note that opting out of marketing communications will not prevent us from sending non-promotional messages where necessary, such as responses to your enquiries or important service-related communications.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services for your convenience and reference. These websites operate independently and may have their own privacy policies and data collection practices.

SCT does not control the privacy practices of third-party websites and is not responsible for their content, security, or handling of personal information. We encourage you to review the relevant privacy policies before providing personal information to any third party.

12. Confidential Business and Technical Information

SCT works with businesses and organisations across industrial sectors. Information submitted through our website may include business enquiries, project requirements, or technical details.

Please do not submit confidential, commercially sensitive, or proprietary information through general enquiry forms unless the relevant channel is specifically intended for such information and suitable arrangements are in place.

Any confidentiality obligations arising from separate agreements between SCT and its customers, suppliers, or business partners will continue to be governed by those agreements.

13. Children's Privacy

SCT’s website and services are intended primarily for business and professional audiences and are not directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

14. Compliance with Applicable Data Protection Laws

SCT aims to handle personal information in accordance with applicable privacy and data protection laws.

Depending on the circumstances and the location of the individual concerned, these laws may include India’s Digital Personal Data Protection Act, 2023, and applicable rules and provisions in force, as well as relevant data protection legislation in other jurisdictions.

Where applicable, SCT will respect the rights of individuals and fulfil the obligations required by the relevant legislation. The rights available to an individual and the obligations applicable to SCT may vary according to the nature of the processing and the governing law.

15. Changes to This Privacy Policy

SCT may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage visitors to review this page periodically to remain informed about how SCT handles personal information.

16. Contact Us

If you have any questions about this Privacy Policy, wish to make a privacy-related request, or require further information about how SCT handles personal information, please contact us using the details below.

Company: Sparkle Clean Tech
Email: info@sctwater.com
Telephone: 91+ 22 40619000
Registered Office: Sparkle Clean Tech Pvt. Ltd.(India), 89, Gautam Complex, Sector-11, CBD Belapur, Navi Mumbai - 400 614, India
Website: https://sctwater.com/

SCT is committed to handling personal information responsibly and taking reasonable steps to maintain the privacy, security, and trust of individuals who interact with our website and business.